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Home > Excellent Customer Service - A Practical Approach

Excellent Customer Service - A Practical Approach

- Services SETA: 12611

- US242829

- Qualification ID: 59201

 

 

This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail.

  • Pricing & Payment Options

    NEW SECTION
  • Duration

    • Full Time: 2 Days (08:30 - 16:00)
  • Course Prerequisites

    This unit standard is one of a series of unit standards and it is assumed that people learning towards this Unit Standard are already competent in:

    • Communication and Mathematical Literacy at NQF Level 3.

     

  • CPD Credits

    Ask Your Sales consultant about it.

    - Services SETA: 12611

     

    - US242829

    - Qualification ID: 59201

Our Delivery Methods

Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes

Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.

Part Time Mentored Learning

Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.

myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.

#AnywhereAnytime

Have all your classes ready to be downloaded and watched, anytime, anywhere.

#NoStudentLeftBehind

Never miss a classs because of health, traffic, or transport issues.

#Flexibility

A personalized class schedule, attend class on campus, virtually or both.

 

In Class or Virtual Class Based Learning

A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.

 

Mentored Online Learning

A technology mediated, self paced online delivery method with personal mentorship.

Student Testimonials

Important Notes

  • Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
  • Learnfast retains the right to change this calendar without any notification.
  • Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
  • For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
  • Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
  • Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
  • Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.
 

Module 1: Identify internal and external customers, where applicable

  • Explain the supply chain of the organisation with examples
  • Identify the internal or external customers of the team leader's work unit with examples

Module 2: Explain standards of customer service expected by the organisation

  • Explain the key performance areas for the team regarding customer service, according to organisational requirements
  • Explain the importance of maintaining and achieving customer service levels with examples
  • Explain the consequences of poor service on the organisation's objectives with examples

Module 3: Measure customer satisfaction on an on-going basis

  • Measure key performance areas against organisational standards
  • Record information regarding performance against accepted standards

Module 4: Recommend corrective action

  • Provide feedback on performance to team members, according to Standard Operating Procedures
  • Identify corrective action, if required, and make recommendations to line management
    No dates have been specified for this course.
    Please contact The CAD Corporation for more information and dates on this course.

By completing the below online booking, a booking confirmation will be sent out and an invoice will be generated. A place will be reserved on this course and you are expected to attend. If you require a quote first please contact Learnfast offices and speak to a sales consultant.

Excellent Customer Service - A Practical Approach





  1. By booking for this course, an invoice will be generated and you will be liable for the payment of this invoice. If you require a quote, please contact The CAD Corporation Offices.
  2. After the generation of the invoice a training confirmation will be emailed using the details provided above.
  3. The CAD Corporation retains the rights to change this calendar without any notification.
  4. Tea/coffee and a light lunch will be provided.
  5. All university students will receive a 10% discount for cash payments.
  6. The minimum notice of cancellation is 5 (five) working days prior to the course commencement date. If you fail to do so the full amount is payable.
  7. Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.

Delivery Method: 
  • Math Result: